Returns & Exchanges

Due to the perishable nature of our ice cream, we cannot accept returns; however, we are committed to our Frozen Delivery Guarantee to ensure your pints arrive in perfect condition. If your order is damaged or melted upon arrival, please contact our team within 48 hours for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Check your order immediately upon arrival to ensure all pints are present and have arrived frozen.

• 2.
  Document Issues

  If there are any issues with your shipment, take clear photos of the packaging and the product condition.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and photos within 48 hours of delivery.

• 4.
  Receive Resolution

  Our team will review your claim and issue a reshipment or a full refund to your original payment method.